(3) channel at the entrance to the hotel or the staff locker room should be set dressing mirror, every employee should be controlled before entering the job check their appearance> etiquette instructor Yanyi Dan teacher that hotel staff should have some knowledge of etiquette , sense of service in order to better customer service, in order to reflect the servicesApparel"> service grooming instrument called service is service in the spirit of service, appearance and dressmodified clothingand other requirements and specifications focus is reflected in the following points: ( 1) This is a welcome smile courtesy of the basic requirements attendant to treat guests, the attitude to be kind, warm, sincere, reasonable manner, large Fangyou Li (2) looks to be ground is often modified hair, bathe, xiu nails, frequently Clothes (4) attire in the workplace, according to the waiter season, occasion, work wear uniform regulations uniform clothing to wash, iron formation, buttons to fastenclothing"> Service language services conversation, refers to the service personnel at the welcome reception in the language of conversation in the specific requirements are the following points: (1) to meet the guests with a smile, standing services, such as the initiative to say hello, "hello", "good morning", "Good evening", etc. (2) and talking to guests, and guests to keep a half step away from appropriate tone of voice to be cordial, sincere, expressions should be natural, generous, expressed to be decent, concise (3) questions to the guests, the language should be appropriate, pay attention to propriety (4) in conversation with guests, to pay attention to listen, to each other to finish, do not grab it and justify (5) conversation between guests, do not approached to attend, do not spy on the side, but it should not interfere with even chipped in a hurry to find non-guests can not, do not interrupt their conversation , but should wait at the side, until the guests have noticed, the first to say: "Excuse me, Excuse me," and then allow the guests to get to speak (6) calls to find foreign guests, be sure to hear the guests to find name, gender, unit and room, and then, as the case tell (7) the right to call the guests called properly, easily lead to resentment and misunderstanding of the guests called guests, should be based on age, status, position, gender, marital status, to determine, not Road name directly to the gentlemen named be called "Sir", married ladies can be called "wife", unmarried ladies can be called "Miss" of religious people are generally called "Sir", a post office services, said the manner of service behavior , is the service personnel at work act, the action of the specific requirements of a qualified attendant must be: (1) dignified manner, movement of civilization, sitting upright, do not bend forward after by (2) should be in front of guests prohibit all uncivilized behavior (3) go to work before, do not eat with a strong smell of onions, garlic, leeks, etc. (4) at work, should be kept quiet, "three light", that speak of light, walk light, operation of light (5) guests where narrow channel between, hallway or stairwell conversation, the waiter can not walk through the middle, should be said "sorry, please let look" until after the move from the side or the other If you accidentally crash through the back of the guests, the first initiative to apologize and say "sorry" before leaving.